WHAT IS FIREFLY AIRLINES?
FlyFirefly Sdn Bhd, operating as Firefly, is a
full-service point-to-point carrier and a full subsidiary of Malaysia Airlines.
Its head office is located on the grounds of Sultan Abdul Aziz Shah Airport in
Subang, Selangor. It claims to be the first community airline in Malaysia.
Firefly operates from two hubs - Sultan Abdul Aziz Shah Airport, Subang,
Selangor and Penang International Airport. The airline's first flight was on
April 3, 2007, from Penang to Kota Bharu. Even though Firefly is 100% owned by Malaysia
Airlines, it has a separate management. Firefly focuses on serving the dynamic
Malaysia, Indonesia, Thailand and Singapore growth region, populated by more
than 70 million people.
Idris Jala, Malaysia Airlines' managing director,
speaking at a business briefing and launch of the new airline's logo on 16
March 2007, said Firefly would work with MAS in breaking new ground and
realising a core network over the next five years. The core network would
include markets such as North America, South America and South Africa.
CHARACTERISTICS OF FIREFLY AIRLINE
- Agile
Translated as an act
that is well-coordinated, quick, active and lively, this is precisely the key
characteristics they want to adopt. They aim for speed and ease of movement in
managing their business as well as providing their services to ensure the
well-being of their passengers.
- Brilliant
Firefly is positioned
as a brilliant light that captures the imagination. They engage that brilliance
and imagination in their continuous effort in planning, leading, organising and
operating their business to create the best community airline the world can
offer.
- Charm
Service is about
charm and that’s what them strive to provide; to offer customer a charming
flying experience that their customer won’t forget and will keep the other
customer coming back for more!
- Fun
As a young, growing
organisation, they make it a point to align our goals with the right attitude
that can be spelt in three letters: f.u.n. They adopt an upbeat working
environment to produce fresh ideas with substance. A happy worker is a
productive worker, and that is reflected in their service to their passengers
PROS AND CONS OF FIREFLY AIRLINES
Firefly offers you convenience and seamless service in your
short-haul air travel. The Firefly travel experience is simple and aims to set
the standard for service with our commitment to deliver hassle-free regional
connectivity to our passengers.
With our All-in fare pricing, here’s what you can expect
when you fly with Firefly:
Complimentary Refreshments
Enjoy complimentary refreshments when on board a Firefly
flight served by our attentive cabin crew. For flights above 1 hour and 20
minutes, additional snacks are also available for purchase.
Fast & Easy Boarding
Best solution for time sensitive travellers, Firefly allows
you to check-in 30 minutes before flight departure time with less than just
five-minute walk to the boarding gate
Baggage Allowance
Our passengers receive 20kg of checked-baggage allowance at
no additional charge. For heavier checked- baggage requirements, passengers can
top-up in categories of 25kg, 30kg or 35 kg online, through our call centre or
at any of our sales offices.
Convenient City Airport
Fly directly into Kuala Lumpur’s city airport when you fly
with us! Avoid the additional expense and unpredictability when travelling to
KLIA. Firefly flies out of Skypark Terminal at Sultan Abdul Aziz Shah (SAAS)
Airport, Subang, just minutes from the heart of Kuala Lumpur.
Web Check-in
Save time and avoid long queues with our web check-in
option. Currently this feature is only available for flights within Malaysia
and to and from Singapore only. This facility will soon be available for
Indonesian and Thailand flights.
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